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The Magic
What materials make up the rug?
The surface is made of 100% polyester microfiber, with a waterproof structure.
The back is non-slip.
How thick is the rug?
The rug has a thickness of about 7 mm, designed to be thin and light, suitable for washing machines, dryers, and often can pass under standard doors.
Do you need a non-slip?
No, the rug is already non-slip and washable, without the need for an additional non-slip.
Is it safe on wooden floors?
Yes, the non-slip sole does not leave marks on wooden floors.
Do liquids pass through the rug?
No, thanks to the internal waterproof structure, liquids do not reach the floor.
Is the rug stain-resistant?
Yes, the material it is made of is naturally stain-resistant, but it is advisable to treat oil-based stains immediately and wash promptly after an accident.
Why does the color of the rug look different compared to the photo online?
Color variations may depend on the monitor settings.
We have done our best to accurately represent the colors of the rug.
General Questions
I just made a purchase. What happens now?
Thank you for choosing a Lindorug product! Once the order is complete, you will receive a confirmation via email. If you do not see it, check the spam folder to ensure the message has not been filtered. We will notify you as soon as your order has been shipped and will send you a tracking link to monitor the shipment online at any time.
I am experiencing a technical problem during the order process. What can I do?
First of all, try reloading the page by pressing the "F5" key. If the problem persists, try clearing the browser cache and deleting the cookies. Alternatively, use another browser to see if the problem is resolved.
If the problem continues, please contact us through our contact form.
Account Management
How can I register?
To register, click on the customer icon located on the right side of the site's header. You will be redirected to a page where you can create a new account by entering your email address and a password. Follow the instructions to complete the registration.
How can I update or add an address?
Log in to your account by clicking on the customer icon in the header. Once logged in, go to the "Addresses" section in your profile. Here you can update an existing address or add a new shipping address.
How can I update the email address associated with my account?
To update the email address associated with your account, we invite you to contact us. You can use the contact form or send us the new email address directly at customer@lindorug.com. We will be happy to assist you with the change!
I forgot the password, what should I do?
If you have forgotten your password, click on the client icon in the header and select "Forgot your password?" on the login page. Enter your email address and you will receive a link to reset your password.
How can I update my password on Lindorug?
To update your password, log into your account via the client icon. From the left menu, select the "Change password" option. Enter your old password, then the new one, and save the changes.
How can I delete my account in your store?
If you wish to delete your account, please contact our customer service. You will find the details to contact us in the "Contacts" section of the website.
How can I subscribe or unsubscribe from the newsletter?
To subscribe to the newsletter, you can do so during site registration or by entering your e-mail address in the appropriate field found at the bottom of the main page. If you wish to unsubscribe, you will find a link to cancel the subscription at the bottom of every e-mail you receive from us.
Purchase Process
How can I place an order?
To place an order, browse our website and add the products you wish to purchase to the cart. Once ready, click on the cart icon in the header and proceed to checkout. Follow the instructions to enter shipping and payment information, and confirm the order.
How can I use a promotional code?
You can enter the promotional code directly in the cart before proceeding to checkout. The system will automatically calculate the applicable discount and update the total of your order.
I forgot to use the discount code, can I add it later?
Unfortunately, discount codes must be entered at the time of purchase. Once the order is completed, it is not possible to add the discount code retroactively.
What are the limitations in the use of discount codes?
Each discount code has its specific limitations, which may include combinability with other discounts or application to certain products or categories. When you receive a discount code, all the specific usage conditions associated with that code will be communicated to you.
Is it possible to merge separate orders later?
Yes, it is possible to combine separate orders, provided they have not already been processed. If you wish to combine orders, promptly contact our customer service, who will assist you in the process.
Payment Process
What payment options can I use?
We accept various payment options to offer maximum flexibility to our customers. You can pay with credit and debit cards (Visa, MasterCard, American Express), PayPal, and other methods available at checkout.
Will I receive an invoice with VAT included?
If you wish to receive the invoice, please enter the data in the appropriate field in the checkout area. If you are a private individual, fill in the required data in the form; if you are a company or a professional, enter the requested information following the specified procedure and using the correct format (for example, with the '/' slash). The invoice, including VAT, will be sent via e-mail at the time of order confirmation
Can I modify the invoice later?
Invoices issued cannot be modified after the order has been confirmed and shipped. We recommend that you carefully check all billing details during checkout to ensure they are correct. If you have made a mistake, contact our customer service immediately to see if it is possible to make changes before the order is processed.
Shipping and Delivery
Which couriers do you use for shipping?
We use UPS and DHL to ensure fast and secure deliveries.
How is the merchandise packaged for shipping?
Our goods are carefully packaged, using high-quality packaging materials to protect the products during transport. Each order is packed to ensure it arrives at its destination in perfect condition.
Do you also make deliveries abroad?
Yes, we make international deliveries. You can select your destination country during the checkout process to view the available shipping options.
What is the expected delivery time for my order?
Delivery time varies depending on the destination and the chosen shipping method. Typically, domestic orders are delivered within 2-5 business days, while international shipments may take 7-14 business days.
Is my shipment insured?
Yes, all our shipments are insured for free, regardless of the order value. In case of loss or damage, we handle the claim directly and our customer service will assist you with refunds or replacements.
Can I track the status of my delivery?
Yes, once the order has been shipped, you will receive an email with the tracking number. You can monitor the status of your delivery directly on the courier's website using this number.
Returns & Refunds
How to make a return?
Contact us: Send us a
return request by filling out the form on the dedicated page.
Return packaging: Please return the products in the original packaging or equivalent packaging to prevent damage during transport.
I have removed the original packaging, how can I pack my return?
If you no longer have the original packaging, please return the products in equivalent packaging to prevent damage during transport.
I would like to make an exchange
Considering the current technical settings, it is not possible to make exchanges. If you want a new item, you will need to place a new order. You just need to return the first order following the normal return procedure. Once the return is received and processed, we will refund the purchase amount within 14 days.
I received an article different from the one ordered.
We apologize for the inconvenience, it was not our intention to cause you problems. We invite you to contact our customer service immediately using the contact form, where you can upload photos of the received product (up to 2 MB each). To speed up the replacement process, we ask you to indicate the order number. If you prefer, you can send the photos and the order number by email to customer@lindorug.com. In any case, the return and the new shipment will obviously be at our expense.
The rug you sent me has a defect.
Despite strict quality controls, production errors may occur.
If you have found a manufacturing defect in the received product, we invite you to contact our customer service through the contact form below.
To speed up the handling of your claim, we recommend attaching one or more photos of the defective item along with the form (maximum 2 MB per photo). If you encounter problems uploading, you can send us the photos via email, including the order number, at customer@lindorug.com.
Please note that visible creases on the rug at the time of unpacking are not to be considered defects. These creases will gradually smooth out with regular use and will disappear even faster after a few washes.
When and how will I receive the refund if I cancel the order?
For technical reasons, once confirmed, the order cannot be canceled. However, we recommend refusing delivery upon arrival if you no longer wish to receive it. Alternatively, if you decide to accept the delivery, you can return the product by following our return policy. The refund will be processed within 14 working days from receipt of the return, using the payment method selected at the time of the order.
What happens to the discount code after I have returned an item?
We kindly inform you that, in case of returning an item, the discount code used cannot be refunded nor converted into money.
The packaging arrived damaged. Do I still have to accept the delivery?
If the external packaging shows visible damage, it is important to request a detailed receipt from the courier to protect the warranty in case of any damage to the product. If the courier does not provide the requested confirmation, we recommend refusing the delivery and immediately contacting our customer service through the contact form, so we can resolve the issue for you.
Contact Lindorug
How can we be reached?
We are really happy that you want to get in touch with us! We are here for you and happy to help: you can write to us through the chat window or the contact form.
You will find the round speech bubble icon at the bottom right: click it to open the chat and get in touch with us. Feel free to leave your message and we will do our best to respond within 24 hours. Thank you very much for your patience, we are ready to assist you in every possible way!
Washing Guide
Is the rug machine washable?
Absolutely yes!
The Lindorug rugs are machine washable without losing lint, ensuring effective cleaning without clogging the filter, thus protecting your washing machine.
For the 140x200 and 170x240 living room rugs, it is necessary to use washing machines with a capacity of 9 kg or more.
How to wash and dry the rug?
Immediately pretreat stains. Wash separately in water at a maximum temperature of 40°C with a gentle cycle and a mild detergent. Tumble dry at low temperature or air dry, preferably flat, avoiding high heat and direct sunlight. Do not use an iron.
How to handle accidents with pets or spills?
Immediately blot liquids with a towel and wash the rug as soon as possible. The internal waterproof lining prevents liquids from reaching the floor.
Can I use bleach?
No, bleach should not be used.
Can I vacuum the rug?
Yes, but it is advisable to deactivate the rotating brushes or use a medium suction power.
What to do if the rug has wrinkles after being taken out of the box?
Wash and dry following the instructions. If they persist, the wrinkles generally smooth out after a few days of laying the rug flat.
