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The Magic
What materials make up the rug?
The surface is made of 100% polyester microfiber, with a waterproof structure.
The back is non-slip.
How thick is the rug?
The mat is approximately 7mm thick, designed to be thin and lightweight, suitable for washing machines, dryers and can often fit under standard doors.
Do you need a non-slip mat?
No, the mat is already non-slip and washable, without the need for additional non-slip.
Is it safe on wood floors?
Yes, the non-slip bottom does not leave marks on wooden floors.
Do liquids pass through the rug?
No, thanks to the internal waterproof structure, liquids do not reach the floor.
Is the rug stain resistant?
Yes, the material it is made of is naturally stain resistant, but it is advisable to treat oil-based stains immediately and wash promptly after an accident.
Why does the color of the rug look different than the photo online?
Color variations may depend on your monitor settings.
We have done our best to accurately represent the colors of the rug.
General Questions
I just made a purchase. What happens now?
Thank you for choosing a Lindorug product! Once your order is complete, you will receive a confirmation email. If you do not see it, check your spam folder to make sure it has not been filtered out. We will notify you as soon as your order has been shipped and send you a tracking link to monitor your shipment online at any time.
I am having a technical problem during the order process. What can I do?
First, try reloading the page by pressing the "F5" key. If the problem persists, try clearing your browser's cache and cookies. Alternatively, use another browser to see if the problem is solved.
If the problem persists, please contact us through our contact form.
Account Management
How can I register?
To register, click on the customer icon located on the right side of the site header. You will be redirected to a page where you can create a new account by entering your email address and a password. Follow the instructions to complete the registration.
How can I update or add an address?
Log in to your account by clicking on the customer icon in the header. Once logged in, go to the "Addresses" section in your profile. Here you can update an existing address or add a new shipping address.
How can I update the email address associated with my account?
To update the email address associated with your account, please contact us. You can use the contact form or send us your new email address directly to customer@lindorug.com. We will be happy to assist you with the change!
I forgot my password, what should I do?
If you have forgotten your password, click on the customer icon in the header and select "Forgot your password?" on the login page. Enter your email address and you will receive a link to reset your password.
How can I update my password on Lindorug?
To update your password, log in to your account via the customer icon. From the left menu, select the "Change Password" option. Enter your old password, then your new password, and save the changes.
How can I delete my account in your store?
If you wish to delete your account, please contact our customer service. You will find the contact details in the "Contact" section of the site.
How can I subscribe or unsubscribe from the newsletter?
To subscribe to the newsletter, you can do so during registration on the site or by entering your email address in the appropriate field at the bottom of the main page. If you wish to unsubscribe, you will find an unsubscribe link at the bottom of every email you receive from us.
Purchasing Process
How can I place an order?
To place an order, navigate to our site and add the products you wish to purchase to your cart. Once you are ready, click on the cart icon in the header and proceed to checkout. Follow the instructions to enter your shipping and payment information, and confirm your order.
How can I use a promo code?
You can enter the promotional code directly in the cart, before proceeding to checkout. The system will automatically calculate the applicable discount and update your order total.
I forgot to use the discount code, can I add it later?
Unfortunately, discount codes must be entered at checkout. Once your order is complete, you cannot add a discount code retroactively.
What are the limitations in using discount codes?
Each discount code has its own specific limitations, which may include being cumulative with other discounts or applying to certain products or categories. When you receive a discount code, you will be notified of any specific terms of use associated with that code.
Is it possible to merge separate orders later?
Yes, you can combine separate orders, as long as they have not already been fulfilled. If you wish to combine orders, please contact our customer service team promptly and they will assist you with the process.
Payment Process
What payment options can I use?
We accept multiple payment options to provide maximum flexibility to our customers. You can pay with credit and debit cards (Visa, MasterCard, American Express), PayPal, and other methods available at checkout.
Will I receive an invoice with VAT included?
If you wish to receive an invoice, please enter your details in the appropriate field in the checkout area. If you are a private individual, fill in the requested details in the form; if you are a company or a professional, enter the requested information following the specified procedure and using the correct format (for example, with the slash '/'). The invoice, with VAT included, will be sent by email upon confirmation of the order
Can I change the invoice later?
Issued invoices cannot be changed after the order has been confirmed and shipped. We recommend that you carefully review all billing details during checkout to ensure they are correct. If you have made a mistake, please contact our customer service team immediately to see if changes can be made before the order is processed.
Shipping & Delivery
Which couriers do you use for shipping?
We use UPS and DHL to ensure fast and safe deliveries.
How are the goods packaged for shipping?
Our merchandise is carefully packaged using high quality packaging materials to protect the products during transportation. Each order is packaged to ensure it arrives at its destination in perfect condition.
Do you also deliver abroad?
Yes, we ship internationally. You can select your destination country during the checkout process to see available shipping options.
What is the expected delivery time for my order?
Delivery time varies depending on destination and shipping method chosen. Typically, domestic orders are delivered within 2-5 business days, while international shipments can take 7-14 business days.
Is my shipment insured?
Yes, all our shipments are insured for free, regardless of the value of the order. In case of loss or damage, we handle the claim directly and our customer service will assist you with refunds or replacements.
Can I track the status of my delivery?
Yes, once your order has been shipped, you will receive an email with your tracking number. You can track the status of your delivery directly from the courier's website using this number.
Returns & Refunds
How to make a return?
Contact us : Send us a
return request by filling out the form on the dedicated page .
Return Packaging : Please return the products in the original packaging or equivalent packaging to prevent damage during transportation.
I removed the original packaging, how can I package my return?
If you no longer have the original packaging, please return the products in equivalent packaging to prevent damage during transport.
I would like to make a change
Due to the current technical settings, exchanges are not possible. If you want a new item, you will need to place a new order. Simply return your first order using the normal return procedure. Once your return is received and processed, we will refund your purchase amount within 14 days.
I received a different item than the one I ordered.
We apologize for the inconvenience, it was not our intention to cause you problems. We invite you to contact our customer service immediately using the contact form, where you can upload photos of the product received (up to 2 MB each). To speed up the replacement process, we ask you to indicate the order number. If you prefer, you can send the photos and the order number by email to customer@lindorug.com . In any case, the collection and the new shipment will obviously be at our expense.
The rug you sent me has a defect.
Despite rigorous quality controls, production errors may occur.
If you have found a manufacturing defect in the product you received, we invite you to contact our customer service via the contact form below.
To speed up the handling of your complaint, we recommend that you attach one or more photos of the defective item with the form (maximum 2 MB per photo). If you have problems uploading, you can send us the photos by email, including the order number, to customer@lindorug.com .
Please note that creases visible on the rug when unpacking are not defects. These creases will gradually unravel with regular use and will disappear even more quickly after a few washes.
When and how will I receive my refund if I cancel my order?
For technical reasons, once confirmed, the order cannot be cancelled. However, we recommend that you refuse the delivery upon arrival if you no longer wish to receive it. Alternatively, if you decide to accept the delivery, you can return the product following our return policy. The refund will be processed within 14 working days of receipt of the return, using the payment method selected at the time of ordering.
What happens to the discount code after I return an item?
We kindly inform you that, in case of return of an item, the discount code used cannot be refunded or converted into cash.
The package arrived damaged. Should I still accept the delivery?
If the outer packaging has visible damage, it is important to request a detailed receipt from the courier to protect the warranty in the event of any damage to the product. If the courier does not provide the required confirmation, we recommend that you refuse the delivery and contact our customer service immediately via the contact form , so that we can resolve the issue for you.
Contact Lindorug
How can we be reached?
We are really happy that you want to get in touch with us! We are here for you and happy to help you: you can write to us via the chat window or the contact form .
You will find the round speech bubble icon at the bottom right: click it to open the chat and get in touch with us. Leave your message and we will do our best to reply to you within 24 hours. Thank you so much for your patience, we are ready to assist you in any way we can!
Washing Guide
Is the rug machine washable?
Absolutely yes!
Lindorug rugs are machine washable without shedding fluff, ensuring effective cleaning without clogging the filter, thus protecting your washing machine.
For living room rugs measuring 140x200 and 170x240, it is necessary to use washing machines with a capacity greater than or equal to 9 kg.
How to wash and dry the rug?
Pre-treat stains immediately. Wash separately in water at a maximum temperature of 40°C with a delicate cycle and a mild detergent. Tumble dry on low or air dry, preferably flat, avoiding high heat and direct exposure to sunlight. Do not iron.
How to deal with pet accidents or spills?
Blot up spills immediately with a towel and wash the rug as soon as possible. The waterproof lining inside prevents spills from reaching the floor.
Can I use bleach?
No, you should not use bleach.
Can I vacuum the rug?
Yes, but it is advisable to deactivate the rotating brushes or use medium suction power.
What to do if the rug has creases after being removed from the box?
Wash and dry according to the instructions. If wrinkles persist, they will usually straighten out after a few days of laying the rug out.
