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Information notice
Return Policy
If, for any reason, you are not completely satisfied with your order, we are here to help you.
This section will guide you through our return policy, timing, and conditions for making a return.
This section will guide you through our return policy, timing, and conditions for making a return.
What does our return policy cover?
All items purchased on Lindorug can be returned within 30 days of delivery for a full refund.
The return shipping cost is € 12.90.
If the returned product is not in like-new condition, we may reduce the refund to reflect the decrease in value.
This may occur if the item shows:
- Animal hair.
- Stains from dirt or spilled liquids that were not properly cleaned.
- Signs of wear, damage from washing with incorrect detergents, or other damage.
All items will be carefully inspected upon their return.
You will be responsible if the item is no longer resalable.
Please return the products in the original packaging or equivalent packaging to prevent damage during transport.
To start the return process, contact our customer service by filling out the form below to send back the product.
Shipping Costs for Returns
The return shipping is the responsibility of the customer and involves a cost of €12.90. This amount will be deducted from your final refund.
How to make a return?
Contact us: Send us a return request by filling out the form located at the bottom of the page.
Return packaging: Please return the products in the original packaging or equivalent packaging to prevent damage during transport.
Shipping: Contact our customer service by filling out the form below to resend the product.
Information notice
Refund policy
If, for any reason, you are not completely satisfied with your order, we are here to help you.
This section will guide you through our refund policy, the timing, and the conditions to receive a refund.
This section will guide you through our refund policy, the timing, and the conditions to receive a refund.
How does our refund policy work?
After receiving and inspecting your return, we will send you a confirmation email. If the return is approved, we will proceed with the refund to the original payment method within 14 business days. Please note that shipping costs for the return are non-refundable, unless the product delivered by Lindorug arrived damaged.
I want to make a change
Considering the current technical settings, it is not possible to make exchanges. If you want a new item, you will need to place a new order.
You just need to return the first order following the normal return procedure.
Once the return is received and processed, we will refund the purchase amount within 14 days.
Defective or Incorrect Products
Despite strict quality controls, production errors may occur.
If you have found a production defect in the product received, we invite you to contact our customer service through the contact form below.
To speed up the handling of your complaint, we recommend attaching one or more photos of the defective item along with the form (maximum 2 MB per photo). If you have trouble uploading, you can send us the photos by email, including the order number, at customer@lindorug.com
Please note that visible creases on the rug at the time of unpacking are not to be considered defects. These creases will gradually smooth out with regular use and will disappear even faster after a few washes.
Return and Refund Request
Do you need help with a return or a refund?
If you wish to return a product or request a refund, please fill out the form below.
Make sure to include the order number and a detailed description of the reason for your request.
Our customer service team will contact you as soon as possible to help resolve the issue.
Please note that the return and refund policy is valid within 30 days of receiving the product.
Make sure to include the order number and a detailed description of the reason for your request.
Our customer service team will contact you as soon as possible to help resolve the issue.
Please note that the return and refund policy is valid within 30 days of receiving the product.
